Our Service Standards

Whether you are large or small company, you will always receive the same
attention and care from Tuntinetti.

Standard Service Level Agreement

Time of service (P1) customer service
Email and chat helpdesk support, available 24 hours, 7 days a week.
Usability (K0)
Our best effort is given to perform website maintenance at off hours in 5 minute windows daily
Service accessibility (T1) customer service
Helpdesk Response time: chat 80% under 2 min, e-mails 80% under 4h (time of service P1).
Reaction time (V1) customer support
4h-48h weekdays, by level of urgency.
Providing solution (R2) customer support
70% of customer service inquiries are resolved by the helpdesk upon contact. Problems, that for any reason are not solved right away, are handled and prioritized by our support experts.
When solution provided (V2) customer support
Cases that are not solved directly upon contact are addressed by senior support teams on weekdays 24 hours after the helpdesk ticket is submitted. Support is prioritized by the level of urgency determined by our support staff.

Technical Details

Easy-to-use software is the basis of our operations alongside customer oriented mindset. We use modern technology and automation to keep usability simple and easy, and all user data secure.

detail
  • Modern technology
  • Role based security and authorization
  • Daily data backups
  • Cloud based - no installs,
    use on any modern web browser

Integrations

Tuntinetti integrates easily to all standard payroll and billing solutions and provides also generic reports.

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and more!

Product Description

Each configuration begins with the Standard Features, which are included in every account.

  • Manage your employees work time, resources and reporting electronically.
  • Various organization types and industries supported.
  • Reduce the need for manual data entry, shuffling Excel spreadsheets or
    hour report slips - save your time and nerves.
  • Manager and employee self-service access divides your workload.
  • Unlimited number of pay groups and periods;
    weekly, bi-weekly, semi-monthly, monthly.
  • Unlimited number of pay types; salary types, benefits, allowances, supplements .
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Optional Features

You can activate or deactivate the following optional features according to your company's needs at any time.

Smooth payroll process is a keystone for any business.

  • Keep your employee satisfaction and productivity high by making salary calculations and payments on time.
  • Whether you calculate salaries in house or have an outsourcing payroll partner, Tuntinetti will make you more efficient.
  • Easily export data to payroll or benefit from Tuntinetti's integrated single-platform one-click payroll solution.
  • Either way you will be able to contrally review and manage earned salaries on time reports.
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Employee work shift planning and management

  • Employee shift planning old fashioned way using Excel, calendar or just plain paper takes many hours or days to complete. It is often stressful task with high rate of human errors and typos. Why not modernize it?
  • With Tuntinetti once you make a work shift entry it is ready for late arrival notifications, payroll, and billing purposes. We offer centralized and web based shift planning software electronically accessible by selected employees. Saves your time and nerves.
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Billing and pricing features

  • Tackle two tasks in one - avoid separate tracking of work hours for payroll and for service billing respectively.
  • Easily export billing data and create invoices to accounts payable and quickly create reports for your customers to approve.
  • Process large amounts of billing data in moments and minimize human errors.
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Customer relationship management solution

  • Imagine the stress of trying to find a specific customer document from your emails or various memory sticks just minutes before going in an important customer meeting. You know it is somewhere in your inbox or maybe you sent it to one of your colleagues? Easily avoid this scenario and keep all customer related data secure on one platform.
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Recruitment solution

  • Increase your chances on hiring the best applicants for you or your customer.
  • All recruiting related data including CVs and application proggress management on single platform for easy access.
  • Simplify application process and receive job applications via an embedded online form. Most qualified applicants do not just sit around and wait, so snatch them before your competition does.
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Mobile work force management solution

  • Caretakers and maintenance professionals need to remember many crucial details while often being on a tight schedule. Driving around the same block twice or calling back to supervisors to double check task details does not save anybody’s time. Stressed out employees and supervisors noticeably drop service level. And impeccable service is what sells.
  • Tuntinetti Mobile work force management solution helps you help others. Easily coordinate and monitor on-site employee task progress and communicate important details with your team real-time and on the go.
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SOTE-solution for Finnish care-sector

  • Simplify handling process of service vouchers (palveluseteli) and minimize the risk of human errors by automatically accounting for service voucher values and deductibles.
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Online booking calendar

  • Your customers would enjoy having the ability to book their appointments online whenever it is most convenient for them. You might just get that new customer, who tried to call your booking service during off hours. Nowadays online booking possibility is becoming more of an expectation. More sales to you and less stress to your customers - a win win solution.
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Preliminary Questionnaire

Please answer following few preliminary questions about your company to calculate the price and savings of your custom Tuntinetti package.

How do you process your payroll?



Would your customers benefit from self service online booking calendar?